'A Conversation with Bill Gates' Q&A at Harvard University

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. Bill Gates

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                                      'A Conversation with Bill Gates' Q&A at Harvard University

Join Bill for a wide-ranging student Q&A hosted by Provost Alan Garber and Dean Frank Doyle. Bill will take questions from the audience about various areas of his work – global health and development, technology, clean energy innovation, Alzheimer’s research, philanthropy, and education – as well as current events, his favorite books, and why he loves coming back to Harvard four decades after he dropped out.Success is a lousy teacher. It seduces smart people into thinking they can't lose.

Your most unhappy customers are your greatest source of learning.

It's fine to celebrate success but it is more important to heed the lessons of failure.

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